Question & Answers


Q1. Is it freeshipping on IWECOLOR online store?


A1. Yes,all items online are freeshipping when you could make order!


Q2.Is it 3D printer filaments duty-free?


A2.Our filaments are all with TAX including if your option warehouse it’s in US directly,and the EURO/UK would be available duty-free soon,but not CN warehous.

A few of countries you have to pay duty in order to get the parcel once customs duties are required,you could go to contact page and email get in touch IWECOLOR in advance.


Q3.How long of delivery time after order?


A3.Normally,you will get the parcel in 3-10 business days after you place the order;

The final delivery time would be delayed because of COVID19 different cases different countries.

*Most of items are deliveired from IWECOLOR warehouse overseas EU&US,but some parts we have to ship from CHINA/HK,that would take more time pending,please aware!


Q4.Is it possible to test your filament free before i do bulk order?


A4.Sure!You could contact our sales service sales@iwecolor.com to do further discussion,welcome any collaborations.

*We have a lot of special activity promotion on social mdeia Facebook page and group,please move there and join to catch it.


Q5.How could I get the correct invoice for my shopping?


A5.There is an auto-email with E-commercial invoice for you and your company after your order successfully pending,please write us email or message once the mail receipt missed.


Q6.How to cancel/modify my order?


A6.Normally,if your parcel order it’s no notification updated,you can cancel/modify your order any time.

We will try to help you confirm it within 24hrs during business days,the order it’s not allowed to cancel or return since we may find that is in transit(although the tracking number delayed),so please check order information carefully before order.